Nicola Collins joins Circle In as Customer Success Manager

Circle In is proud to announce the continued expansion of our team, appointing Nicola Collins to the role of Customer Success Manager.

With a growing customer network, we’re delighted to announce that Nicola Collins has joined Circle In as Customer Success Manager.

Working with our partners to deliver exceptional support for parents is at the heart of what we do every day. The addition of Nicola to our team is set to further strengthen our mission to deliver a valuable resource to our community of working parents.

Nicola became fascinated by the fast-paced and dynamic nature of tech startups when she started her SaaS journey working for Uber. Working in Driver-Partner Onboarding and Operations in Uber’s early days of entering into the Melbourne market, she realised that a career working with tech startups would ensure that no day is ever the same! Nicola went onto work at REA Group and prior to joining Circle In, was also in customer success for a travel tech platform.

“I was looking for a company with a social impact so the vision and ethos of Circle In fitted well. I was also inspired by the passion and strong female leadership of both Kate and Jodi,” says Nicola.

“With Circle In’s partner network growing, we are committed to ensuring our customers continue to be provided with exceptional service, so that they can pass that support on to their working parents. The customer success team that Nicola has joined is at the frontline of supporting our partners to deliver the best possible experience for working parents,” says Kate Pollard, Circle In’s co-founder. 

As someone who enjoys building long-term relationships with customers, Nicola is excited to ensure that her knowledge and experience will make a true impact in the advancement of the business and product offering for Circle In. “If we do our job well it reduces the stress for everyday working parents and helps them focus on and work towards the many other important things in their lives,” she says. 

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